General Help
Parts Lookup Help
Need help locating the right part for your equipment? Contact us!
How to Contact Us
Please visit our contact us page for the best ways to contact us at any time.
Product Information
Online Pricing Policy
Our online pricing is honored in-store.
Pricing Discrepancies and Pricing Changes
Sohars reserves the right to change prices without notice. As a matter of practice, we do our best to notify our customers in advance of such changes. We reserve the right to cancel orders due to pricing discrepancies or pricing increases from our vendors.
Warranty
Limited Warranty
Replacement Commercial Parts Warehouse and Sohars All Season Mower Service Inc warrants its parts to be free from defect in material and workmanship under normal use and service for a period of 30 days from date of purchase. See our return policy for non-warranty related returns.
Manufacturer Warranty
Many of our brands and manufacturers have their specific warranty information available on their website.
On Display to Order Products
Many times, we keep a "display-only" product in our store that is ordered on-demand when the customer wants to order the item. These products can be supplied to you in-store or delivered to your location within 2-5 business days. These items are indicated on our website with an estimated lead time.
Backorders
Unfortunately, we sometimes do not have a particular product in stock, and neither do our distributors. Sohars & RCPW may not receive notification from our suppliers if an item is on backorder. If you have not received an email from us regarding an order delay and you have not received a shipment confirmation within 3-4 business days, please contact us. If your desired item(s) are discontinued or backordered for more than 4 weeks, you will be contacted at the earliest date with the options of continuing to wait for a backordered product, substituting it for a similar item, or receiving a full refund on the backordered part or parts.
Payment Information
Credit Card
We accept MasterCard, Visa, American Express (AMEX), and Discover cards via PayPal Checkout. We also accept payment directly via PayPal account on our website. PayPal requires the full billing address of the cardholder as well as the name on the card, expiration and credit card verification code (last three digits on the signature strip of Visa, MasterCard and Discover credit cards or four non-raised digits on the front of American Express (AMEX) credit cards) to validate payments.
We do not store any payment information, ever. Once payment data has been submitted, it is converted into a token or transaction ID and your information is not stored.
Check or Money Order
We no longer accept checks or money orders as payment options on our shopping cart. Note that you can still pay with your checking account by using PayPal -- if your payment source is set as your checking account, an "eCheck" will be automatically withdrawn from your checking account and securely transmitted to us.
Purchase Orders
We only accept purchase orders from local, state and federal government, school districts, state/county hospitals and state colleges/universities. We do not accept purchase orders from non-government entities. Minimum initial purchase order amount is $500.
Order Information
Minimum Order Amount
There is a $5 minimum order.
Order Processing
Orders are not processed on weekends or holidays. On business days, most orders placed before 3PM ET are reviewed and processed same-day. We will contact you if any items on your order are not available to ship within a reasonable timeframe of 3-4 business days. You may decide to cancel items off of your order, cancel the order, or continue with any backorders that may exist at that time. If a backorder exists, you will not be charged for the order until you give written acceptance of the backorder.
All orders are prepaid and a deposit will be taken on items that need to be special-ordered or backordered from their respective distributor, manufacturer or supplier.
International Orders
We currently are not shipping out of the USA at this time.
Order Status
Order statuses are updated in real-time and major status updates trigger a notification email.
Please login to your account and visit your order history or contact us directly to request an order status update.
Partial Shipments
All orders will be shipped when all products requested are available. We will ship orders partially or incomplete only upon request, but an additional freight charge may apply for the partially shipped order.
Sales Tax
The shopping cart will calculate sales tax if it is configured to collect sales tax for your destination.
Return Policy
All products purchased on our website fall under this published return policy. For your convenience, our return policy is available here.
Order Cancellation
As long as your order has not shipped, you may cancel your order at any time. Our warehouse inventory is constantly changing and items may need to be brought in direct from a manufacturer for your order. Due to the speed that manufacturers release special ordered items to us, there may be a restocking fee applied to the cancellation. We reserve the right to cancel orders at any time. If an order is canceled at our discretion, a restocking fee will not be applied.
Shipping Information
Standard Delivery Information
Our location in northeast Ohio is currently delivering via UPS, FedEx and USPS to locations within the United States and its tributaries via ground service. We also ship LTL (truck freight) shipments via major LTL carriers.
Please wait approximately 48 hours to receive a shipping confirmation or a notice regarding your order status before contacting us.
At this time, all major carriers are experiencing delays which are out of our control. We are doing our best to ship orders as quickly as possible, but carriers may be delayed in delivering packages.
Expedited Delivery
We offer expedited shipping via UPS, FedEx, and USPS air options. Please note that shipments containing hazardous materials such as lithium batteries cannot be expedited due to strict regulations regarding the transport of batteries and other hazardous goods.
If you wish to have your order expedited, please add all of the items to your shopping cart and click "Share Shopping Cart". Using our contact us page, please send us the link and request the shipping method you prefer.
In the order comments box at checkout, you can also request expedited shipping methods. Please note that expedited shipping will need to be paid for via PayPal invoice.
Additional Shipping Costs & Oversize Shipments
Please note that many products on our website may require additional shipping costs that are not properly calculated in our shopping cart due to the complexity and size of our product catalog. Due to changes made by delivery carriers for overside deliveries for items such as decks, cutting edges, hoppers, covers, chutes, booms, fenders, hoods, catchers, seats, etc., you will receive an email with the additional shipping cost before processing your order. You will not be charged until you proceed with the order, and if you wish to proceed with the order, we will send you a PayPal invoice for the additional. If you decide to cancel the order, we will void the pre-authorization and your payment will not be charged at all.
Using Your Carrier Account
Please note that a $10 service fee will be required for all shipments using third-party UPS or FedEx accounts. We do not accept third-party accounts for international shipments. We cannot accept third-party accounts for drop-shipments.
Site Terms
Terms & Conditions
By using our site, you agree to our terms and conditions.
Privacy Policy
Your privacy and protecting your sensitive personal information is very important to us. Please read our privacy policy for more information.